Lilia Graue Olmos, MD, LMFT - Terms & Conditions
Last updated March 2024.
Welcome, dear one!
The following agreement (“Agreement”) sets out the terms and conditions which govern your use of my Website and my consulting services (“Services”). Please read carefully prior to any access and use of this Website and Services provided by me. Your further use hereafter shall constitute your voluntary and total agreement to the Terms & Conditions set forth below. If you do not agree to the Terms & Conditions set forth below, please cease all further use of this Website and Services provided by me. If you have any questions or anything is unclear, please contact me.
By accessing or using this Website, its content and my Services, you represent and warrant that you are at least 18 years old and that you agree to and to abide by these Terms & Conditions. Any registration by, use of or access to the Website and its Content by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms & Conditions.
Use of Content and Intellectual Property Rights
Lilia Graue Olmos, MD, LMFT of (“I”, “me” or “my”), as sole proprietor of https://liliagraue.com/, (the “Website”)”provides all its associated content for educational and informational purposely ONLY. As such, you acknowledge that use of any and all Website content shall not establish the following: medical or mental health care, psychotherapy, professional counselling, and (or) a client/therapist, patient/physician or coaching relationship.
Your continued use of this Website also acknowledges your understanding that any and all application of its contents is not a replacement for advice from a licensed medical or mental health professional. Consequently, please call or consult with a licensed healthcare or mental health professional for any health related care, advice, or prescription.
Under no circumstances will I be held liable for any instances of harm affecting you and/or others as a result of your reliance on this Website and all its contents.
Unless otherwise stated, I am the owner or the authorised licensee of all intellectual property rights in the Website content, including without limitation words, photos, videos, downloads, including free materials and paid-for courses. All rights are reserved. I’m delighted to have you share my Website content, but you must label it as my work and content, and link back to the original source.
Comments, questions and insights are welcomed on any blog posts. I thank you in advance for your contributions to the blog dialogue. I reserve the right to remove any comments that are deemed inappropriate or detrimental to the overall goals of this Website or that are disrespectful or promote oppression and/or stigma of any person or group of people.
Not Medical or Mental Health Advice
The information provided in or through this Website does not contain medical/health advice, nor does it create a doctor-patient or psychotherapist-patient relationship. It is not intended as a substitute for the professional medical advice, diagnosis or treatment. I am not providing healthcare, medical, psychotherapy or nutritional therapy services, nor attempting to diagnose, treat, prevent or cure any physical, mental or emotional issue, disease or condition.
Always seek the advice of your own medical and/or mental health provider regarding any questions or concerns you have about your health or wellbeing. Do not disregard medical advice or delay seeking medical advice because of information you have read on this Website, and do not start or stop taking any medications without speaking to your own medical provider.
While I take all reasonable steps to ensure any information I provide is evidence-based, and although care has been taken in preparing the information provided to you, I cannot guarantee it. I therefore cannot be held responsible for any errors or omissions, and I accept no liability whatsoever for any loss or damage you may incur. The use or reliance of any information contained on this Website is solely at your own responsibility and risk.
Personal Responsibility
You aim to accurately represent the information provided to me on or through this Website. You acknowledge that you are participating voluntarily in using this Website and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through this Website and/or my consulting services, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from my Website or my Services to your life, family or business.
Testimonials
I may present real world experiences, testimonials, and insights about other people’s experiences with my Website and my Services for purposes of illustration only. The testimonials, examples, and photos used are of actual clients and results they personally achieved, or they are comments from individuals who can speak to my character and/or the quality of my work. They are not intended to represent or guarantee that current or future clients will achieve the same or similar results; rather, these testimonials represent what is possible for illustrative purposes only. I make no representations, warranties or guarantees verbally or in writing as to any particular results you might experience.
No Guarantees
Each individual’s results depend on their unique background, dedication, desire, motivation, actions, context, and numerous other factors. In terms of your health and wellbeing, it is important to acknowledge that only a limited portion of outcomes depend on individual choices and behaviours, as a large part of our health depends on factors that are not under our control, including genetic aspects and social determinants of health. I cannot predict and I do not guarantee that you will attain a particular result, and you accept and understand that results differ for each individual. You fully agree that there are no guarantees as to the specific outcome or results you can expect from using the information you receive on or through this Website or my consulting services. As far as health related behaviours and specific choices in your care, to the extent that they may influence your overall wellbeing, my role is to support and assist you in coming to your own answers and choices.
Assumption of Risk
As with all situations, there are sometimes unknown individual risks and circumstances that can arise during use of my Website or Services that cannot be foreseen that can influence or reduce results. You understand that any mention of any suggestion or recommendation on or through my Website or Services is to be taken at your own risk, with no liability on my part, and you agree to assume all risks.
Confidentiality
I acknowledge my professional obligation to maintain the confidentiality of all information disclosed by you during my consulting Services within a contractual relationship. This includes, but is not limited to, personal, financial, or business affairs, strategies, and plans. I agree not to disclose any such confidential information to any third party, except in the following circumstances:
With your express written consent;
As required by law, such as when disclosure is necessary to comply with a valid court order or legal process;
Where there is a professional duty to disclose, for example, if the information suggests an imminent risk of harm to you or others;
In consultation with other professionals, but only if your identifiable information is anonymized.
This confidentiality obligation survives the termination of the contract between you and me and continues indefinitely.
Website Correspondence and Email
You may email me or use the contact form on this website, if you want further information about any of my Services. Any emails received will constitute your acknowledgment of understanding:
Emails are not encrypted;
Secured transmission of your email is not guaranteed. Any and all sensitive information should be shared via more secured methods;
Emails / website contact forms do not create a patient/physician, client/therapist or client/coach relationship or patient/physician, client/therapist or client/coach confidentiality. Please consider this as you choose what to divulge in your emails. **IMPORTANT** any subsequent consultations within a contractual relationship once you’ve hired my services will be subject to confidentiality to the extent permitted by law;
Immediate responses are not guaranteed. Responses to email will occur as quickly as circumstances dictate, usually within 24-72 business hours, except for weekends and holidays, at which time there will be a longer waiting period.
Limitation of Liability
Neither myself nor any agent, consultant, affiliate, joint venture partner, employee, shareholder, director, staff, team member, or anyone otherwise affiliated with my business or me, who is engaged in delivering content on or through this Website, will be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any personal or business interruptions, loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and me.
Except to the extent expressly set out in this section, the terms implied by the Sections 13 to 15 of the Sale of Goods Act 1979 and by Sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
Nothing in these Terms & Conditions seeks to limit or exclude my liability for: (i) death or personal injury caused by my negligence (including that of my employees, agents or subcontractors); (ii) fraud or fraudulent misrepresentation; (iii) breach of the terms implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982; (iv) defective products under the Consumer Protection Act 1987; or (v) any other matter in respect of which liability cannot be excluded or restricted by law.
My total liability to you for all other losses arising out of or in connection with the contract for sale between you and me, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to directly foreseeable loss.
Indemnification and Release of Claims
You hereby fully and completely hold harmless, indemnify and release me and any of my agents, consultants, affiliates, joint venture partners, employees, shareholders, directors, staff, team members, or anyone otherwise affiliated with my business or me from any and all causes of action, allegations, suits, claims, damages, liabilities, costs and expenses, or demands whatsoever, including legal fees and expenses, arising out of or related to my Website, its content or your breach of any obligation, warranty, representation or covenant set forth in these Terms & Conditions or in any other agreement with me.
No Warranties
I make no warranties related to the performance or operation of my Website. I make no representations or warranties of any kind, express or implied, as to the information, content, materials, programs, products or services included on or through the Website. To the full extent permissible by applicable law, I disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.
Errors and Omissions
Although every effort is made to ensure the accuracy of information shared on or through this Website and my Services, the information may inadvertently contain inaccuracies or typographical errors. Because scientific information, technology and business practices are constantly changing and evolving, you agree that the information on this Website or linked websites should not be considered current, complete or exhaustive, nor should you rely on such information to make any decisions pertaining to your health or to recommend a course of treatment for you or any other individual. I am not responsible for the accuracy of my Website, for the views, opinions, or accuracy of facts referenced on or through my Website or Services, or of those of any other individual or company affiliated with my business or me in any way, or for any errors or omissions that may occur. Reliance on any information provided on this Website or any linked websites is solely at your own responsibility and risk.
External Links - No Endorsement
References or links in my Website to the information, opinions, advice, programs, products or services of any other individual, business or entity are provided for your convenience ONLY. The same applies to any resources I offer or suggest for informative purposes. I provide absolutely NO guarantees to their accuracy, relevance, timeliness, legal compliance, or applicability to the specifics of your situation. Any references or inclusion of non-affiliated content does not reflect an endorsement or partnership with any organization, individual, concept, or opinion therein referenced.
I am not responsible for the Website content, blogs, e-mails, videos, social media, programs, products and/or services of any other person, business or entity that may be linked or referenced in my Website or through my Services. Conversely, should my Website link appear in any other individual’s, business’s or entity’s website, program, product or services, it does not constitute my formal endorsement of them, their business or their website either.
Affiliates
From time to time, I may promote, affiliate with, or partner with other individuals or businesses whose programs, products and services align with mine. In the spirit of transparency, I want you to be aware that there may be instances when I promote, market, share or sell programs, products or services for other partners and in exchange I may receive financial compensation or other rewards. Please note that I am highly selective and I only promote the partners whose programs, products and/or services I respect. At the same time, you agree that any such promotion or marketing does not serve as any form of endorsement whatsoever. You are still required to use your own judgment to determine that any such program, product or service is appropriate for you. You are assuming all risks, and you agree that I am not liable in any way for any program, product or service that I may promote, market, share or sell on or through my Website.
No Text or Data Mining, or Web Scraping
You must not conduct, facilitate, authorise, or permit any text or data mining or web scraping in relation to my Website or any services provided via, or in relation to, my Website. This includes using (or permitting, authorising, or attempting the use of):
Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process, or methodology to access, obtain, copy, monitor or republish any portion of my Website or any data, content, information, or services accessed via the same.
Any automated analytical technique aimed at analyzing text and data in digital form to generate information which includes but isn’t limited to patterns, trends, and correlations.
These provisions should be treated as an express reservation of my rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790). This shall not apply insofar as (but only to the extent that) I am unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to me.
Computer Misuse
I do not guarantee that my Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access my Website. You should use your own virus protection software.
You must not misuse my Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to my Website, the server on which my Website is stored, or any server, computer or database connected to my Website. You must not attack my Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. I will report any such breach to the relevant law enforcement authorities, and I will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use my Website will cease immediately.
Information or Contents Through Third Parties and Limitation of Liability
Any information or contents created by me and shared or made available through third parties I am affiliated with as a teacher, consultant, or advisor (including but not limited to Lin Health, Inc., The Better Mind Center, Terapia Reversión del Dolor, and Movement Plus), as well as any content provided through interviews, podcasts, or any other media, are for educational and informational purposes only and do not constitute medical and/or mental health diagnosis, care, advice, treatment, or prescription. By requesting, accepting, or accessing any contents created or shared by me through any and all of these third parties, you agree and acknowledge that
I am not providing medical or mental health advice, medical, psychotherapy or nutritional therapy services, or attempting to diagnose, treat, prevent or cure any physical, mental or emotional issue, disease or condition;
the information provided does not include establishing a physician-patient or therapist-patient relationship in any capacity;
the information provided is not meant as replacement of medical and/or mental health care, or consultation with a healthcare professional;
the information provided may not be used in litigation against me or any third-party healthcare or wellness provider as an expert opinion or otherwise;
no warranty or guarantee has been made to you concerning any particular result or outcome of any condition.
Always seek the advice of your own medical/health provider regarding any questions or concerns you have about your health, and to assist you in interpreting any information provided by me or applying it to your individual case. Do not disregard professional advice by your medical/health provider, or delay seeking it.
My affiliation with third party providers in any capacity does not constitute an endorsement of their views, opinions or recommendations.
Provision of Medical and/or Mental Health Services to Mexican Residents
I am licensed to practice medicine and psychotherapy in Mexico. Any and all clinical Services will be provided only to individuals who are both legal residents of Mexico and physically located in Mexican territory at the time of service provision, and will be conducted in compliance with Mexican regulations. You acknowledge and accept that no warranty or guarantee has been made to you concerning any particular result, prognosis, or outcome of any condition.
If you are either not a legal resident of Mexico or not physically located in Mexico at the time of our sessions, you agree and acknowledge that
the Services provided by me will be limited to the purview of education, coaching, mentoring, and/or consulting;
the Services provided by me do not constitute medical and/or mental health diagnosis, care, advice, treatment, or prescription, nor are they meant as replacement of medical and/or mental health care, or consultation with a healthcare professional;
the Services provided are intended for personal information only and may not be used in litigation against me or any third-party healthcare or wellness provider as an expert opinion or otherwise.
Exchanges via WhatsApp, SMS, email or phone calls will not be considered medicine, psychotherapy or mental health services.
I am not available in between sessions, and my practice is not designed to respond to emergency situations. If you have a medical or mental health emergency, please call 911, go to your nearest emergency room, or seek urgent care at your local clinic or hospital.
In the event that a dispute should arise in the course of your use of my clinical Services, you agree that any and all disputes will be solved through conciliation and arbitration. You will first give me an opportunity to address and resolve the dispute with you by emailing the following information to lilia@liliagraue.com: your full name, your address, a written description of your claim, and a description of the specific relief you seek. If you and I are unable to solve the dispute, then you may bring your dispute to conciliation and arbitration.
Provision of Services for Non-Residents of Mexico
If you are not a Mexican resident (or, being a Mexican resident, you are located outside of Mexican territory at the time of our session), the Services provided by me will be limited to the purview of education, coaching, mentoring, and/or consulting. They do not constitute medical and/or mental health diagnosis, care, advice, treatment, or prescription, nor are they meant as replacement of medical and/or mental health care, or consultation with a healthcare professional. Always seek the advice of your own physician or healthcare provider regarding any questions or concerns you have about your health and wellbeing, and to assist you in interpreting any information provided by me or applying it to your individual case. Do not disregard professional advice by your medical provider, or delay seeking it.
If you are not a Mexican resident (or, being a Mexican resident, you are located outside of Mexican territory at the time of engaging with my Services), by requesting, accepting, or accessing any contents or Services provided by me, including educational, coaching, mentoring and/or consulting sessions or workshops, whether in individual or group format, you agree and acknowledge that
I am not providing medical or mental health advice, medical, psychotherapy or nutritional therapy services, or attempting to diagnose, treat, prevent or cure any physical, mental or emotional issue, disease or condition;
the Services provided do not include establishing a physician-patient or therapist-patient relationship in any capacity;
the Services provided are not meant as replacement of medical and/or mental health care, or consultation with a healthcare professional;
the Services provided are intended for personal information only and may not be used in litigation against me or any third-party healthcare or wellness provider as an expert opinion or otherwise;
no warranty or guarantee has been made to you concerning any particular result or outcome of any condition.
Remote Consultation Services Through Third Parties
Any contact or communication with me, including any and all consultation Services, taking place through third parties based outside of Mexico that I am affiliated with as a teacher, consultant, or advisor (including but not limited to Lin Health, Inc., The Better Mind Center, Terapia Reversión del Dolor, and Movement Plus) are considered educational virtual services and do not constitute medical and/or mental health diagnosis, care, advice, treatment, or prescription. Any contents developed by me and accessible through third parties are solely for informational purposes.
By requesting, accepting, or accessing any contents or Services provided by me through any and all of these third parties, whether in individual or group format, you agree and acknowledge that:
I am not providing medical or mental health advice, medical, psychotherapy or nutritional therapy services, or attempting to diagnose, treat, prevent or cure any physical, mental or emotional issue, disease or condition;
the Services provided do not include establishing a physician-patient or therapist-patient relationship in any capacity;
the Services provided are not meant as replacement of medical and/or mental health care, or consultation with a healthcare professional;
the Services provided are intended for personal information only and may not be used in litigation against me or any third-party healthcare or wellness provider as an expert opinion or otherwise;
no warranty or guarantee has been made to you concerning any particular result or outcome of any condition.
Always seek the advice of your own medical/health provider regarding any questions or concerns you have about your health, and to assist you in interpreting any information provided by me or applying it to your individual case. Do not disregard professional advice by your medical/health provider, or delay seeking it.
My affiliation with third party providers in any capacity does not constitute an endorsement of their views, opinions or recommendations.
Sessions, Payment, and Cancellation Policies
Your intake session will be 1 hr 40 mins long, either in one session of this duration or in two sessions of 50 minutes each, depending on your preference and my availability. Your follow-up sessions will be 50 minutes and we will agree on a frequency that is best suited to your needs, considering my availability.
Sessions can be booked up to 28 days in advance, and no less than 48 hours before the session. Payment is required at the time of booking and is non-refundable.
Until April 5th, payments will be processed in US dollars (USD). As of April 6th, 2024, all payments will be processed in British pounds (GBP). If your credit card and/or bank account uses a different currency, the transaction will be converted by your bank at the current exchange rate, typically based on a globally recognized floating rate.
If you are a UK resident, you are entitled to a 14-day cooling off period following the booking date. To cancel within the 14-day cooling off period, please email me at lilia@liliagraue.com. Eligible refunds, less any direct costs incurred from processing the refund (such as fees charged by the Payment Processor (as defined below)), will be transferred to your Payment Method (as defined below) within 14 days. By scheduling a session to occur within the 14-day cooling off period, you explicitly waive your right to a refund should you proceed with the session or cancel with less than 48 hours' notice.
Any session rescheduling must be made in writing no later than 48 hours prior to your session. (Note that if your session falls on a Monday, then any rescheduling should happen by Friday of the previous week.) If you give me a minimum of 48 hours’ written notice, you can reschedule the session within the next 28 days. If you purchase a 4 session package, you must schedule all four sessions within the next 56 days. Otherwise, your session(s) will be forfeited. If you arrive more than 15 minutes late, your session will be forfeited and considered cancelled and you will not be refunded.
In the event that I need to reschedule or cancel a session with less than 48 hours’ notice, you will be offered the choice of a full refund or credit toward a future session.
Billing and Payments Processed by Third Parties
In the instances in which I use a third-party payment processor, such as Stripe (the “Payment Processor”) to bill you through a payment account, the processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms & Conditions. The Payment Processor is solely and fully responsible for payments processed through them. I am not responsible for error by the Payment Processor. By choosing to use my paid Services, you agree to pay me, through the Payment Processor, all charges at the prices then in effect for any use of such paid Services in accordance with the applicable payment terms and you authorize me, through the Payment Processor, to charge your chosen payment method (your “Payment Method”).
Termination of Services
Both you and I can terminate the Services at any time, and where feasible agree to one session’s notice. If I am the one who terminates the Services you have engaged and you have already made payment for future sessions, I will offer a full refund for sessions not provided.
Data Protection
Your privacy is important to me, and so I comply with data protection legislation when I handle your personal data. For more information, please visit my Privacy Policy.
General Terms
Changes to These Terms & Conditions: These Terms & Conditions may be changed or amended by me at any time, and they will be updated in the event of any such amendments and the ‘last updated’ date will be amended accordingly.
Conflicts: Should there be any conflict between these Terms & Conditions and any hosting platform or Payment Processor gateway, these Terms & Conditions shall prevail.
Notices: Any notice given by you or me under these Terms & Conditions shall be in writing and sent to the relevant party at its last notified contact email address (which, for me, is lilia@liliagraue.com). Notices are deemed received at the time of transmission. This condition does not apply to the service of legal proceedings.
Assignment: I may assign, subcontract or encumber any right or obligation under these Terms & Conditions, in whole or in part, without your prior written consent. You may not assign, subcontract or encumber any right or obligation under these Terms & Conditions, in whole or in part, without my prior written consent.
Entire Agreement: These Terms & Conditions represents the entire understanding and agreement between the you and me with respect to the subject matter of these Terms & Conditions, and supersedes all other negotiations, understandings, and representations, if any, made by and between you and me. No representation, inducement, promise or agreement, oral or otherwise, if any, not embodied in this agreement or any other agreement related to these Terms & Conditions and expressly references herein is of any force and effect.
Severability: If any provision or part-provision of these Terms & Conditions is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these Terms & Conditions.
Third Party Rights: No one other than you and I have any rights to enforce any term of these Terms & Conditions.
Governing Law and Jurisdiction: These Terms & Conditions are governed as follows: if you are a resident of Mexico, Mexican law and the regulations of Mexico City will apply; for residents outside Mexico, the laws of England and Wales will apply. Depending on your residency, you hereby irrevocably consent to the exclusive jurisdiction and venue: for Mexican residents, courts and arbitration entities in Mexico City, Mexico; for residents elsewhere, the courts of England and Wales, for all disputes arising out of or relating to the use of the Website and Services provided.
Contacting Me: If you need to reach me, you can contact me in one of the following ways:
Website: By submitting an enquiry on my website at https://liliagraue.com/
Email: lilia@liliagraue.com
WhatsApp: +52 55 5508 9246
Please note that my phone number is for WhatsApp text messages only (no phone calls or voice messages). Please also note that communication outside of sessions must be in writing and is limited to inquiries about engaging my services and scheduling sessions.
Please refer to this Website's Privacy Policy in addition to the Terms & Conditions set forth above.